Store FAQs
Purchase questions
How long does it take for my order to be processed?
Standard fulfillment time is 2-5 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable.
Choose your shipping options on checkout.
Are there any additional fees or taxes?
As an international company, we do our best to provide equipment and gear to as many destinations as possible. We are also transparent in product costs.
Orders within the United States will be subject to sales tax, calculated during checkout.
Please note that all orders outside the United States may be subject to your country’s import taxes, if any. We have no control or visibility into these charges. You may be required to pay customs or additional handling fees imposed by your local government before they will release your order for delivery.
Please contact us before returning any products at diveavelo@avelolabs.com.
Refund and exchange policies
Misprinted, damaged, or defective merchandise
We’re sorry to hear that your product arrived misprinted, damaged, or defective.
Our team will look into the order, so please share a detailed description of the problem and add quality photos where we can see the issue.
We’ll be happy to assist and reship the product for you.
To start the process, please submit a claim within 30 days after the product has been received so that we can promptly assist.
Email us at diveavelo@diveavelo.com.
Please label all returns for merchandise with the following address:
Avelo Labs
91 Maritime Way
Round Rock, TX 78681
When we receive a returned shipment, an email notification will be sent to you.
Lost package
Oh no! If you didn't receive your package within a week of your estimated delivery date, submit claims no later than 30 days after the estimated delivery date. We can either issue a refund or resend your order.
Claims deemed an error on our part are covered at our expense.
Contact us at diveavelo@avelolabs.com.
Wrong address
Accidents happen. If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility.
We are happy to help correct your order once you send us an updated and confirmed address.
You will be liable for reshipment costs.
diveAvelo@AveloLabs.com
Exchanges
If you accidentally purchased the wrong size
Buyer's remorse
We’re sorry to hear that you wish to return your order. Our return policy doesn’t cover buyer’s remorse so we won’t be able to issue you are fund for the order. Thank you for understanding.
Size exchanges
Please check the sizing measurements to ensure you order a product that will meet your needs.
We’re sorry to hear that you ordered the wrong size. Accidents can happen, so we’re glad to offer you a size exchange.
Let us know the size you want to exchange for and we’ll be happy to reship the product for you once you complete payment for the shipping cost to reship your order.
If you ordered a product that exceeds our size limits, we can issue you a refund for the cost of the shirt but are unable to refund shipping fees. Thank you for your understanding.